Looking through the ITIL Service Strategy document it is clear that SDOs, such as HL7, would greatly benefit from using the ITIL methodology to define and maintain a set of services that they deliver to their membership and other customers and stakeholders. As a membership organisation that creates standards, HL7 has been delivering valuable services for years - but these have never been well defined, and their value has therefore not been demonstrated or managed.
Taking on such a methodology would also open up the interoperability space to those who work on delivering other services to support healthcare - who happen to be major stakeholders who will benefit from effective healthcare interoperability standards.
By Charlie McCay
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